Seller and contact
The Resting Mimic is operated by Miniatrium, Business ID 3322120-5, Kirvestie 15b, 33710 Tampere, Finland. Contact info@miniatrium.com about cancellations, returns or problems with an order.
Your right to cancel
For standard catalogue goods, you may cancel your purchase without giving a reason by sending us a clear notice within 14 days after you or your nominated recipient, other than the carrier, receives the goods. For an order delivered in separate shipments, the period generally begins when the last item is received. You may also cancel before delivery.
Printing an item after you order it does not, by itself, remove this right. Selecting a standard design, size or colour does not make an item clearly personalised. A statutory exception may apply to goods made to your individual specifications or clearly personalised for you; any applicable exception will be explained before purchase. Your rights concerning defective goods remain unaffected.
Email your cancellation to info@miniatrium.com or write to our postal address. Include enough information to identify the purchase. No account or reason is required. Simply refusing delivery or leaving a parcel uncollected is not a cancellation notice.
Returning goods
Send goods back within 14 days after notifying us of your cancellation. Return address: Miniatrium, Kirvestie 15b, 33710 Tampere, Finland. Contact us for assistance before sending a return, but prior approval is not a condition of your statutory cancellation right. Do not send a change-of-mind return directly to Printful unless we have given you specific instructions.
You pay the direct cost of a change-of-mind return. We bear necessary costs for faulty or incorrectly supplied goods where required by law. Pack returns securely and keep proof of posting. You may inspect goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may result in a deduction for diminished value; original packaging is not an absolute condition for exercising your cancellation right.
Refunds
We refund payments without undue delay and within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence of return, whichever is earlier. When the entire order is cancelled, we refund the least expensive standard delivery option we offered, but not the additional cost of a more expensive delivery option you chose. Refunds use the original payment method unless you expressly agree otherwise. No refund-processing fee is charged.
Damaged, defective, incorrect or missing orders
Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs can help, but your statutory rights do not depend on reporting within Printful’s internal claim period. We will arrange the remedy required by consumer law, which may include repair, replacement, a price reduction or cancellation and refund where the legal conditions are met. These rights are separate from the 14-day cancellation period.
Printful produces and dispatches some products on our behalf. Your purchase contract is with Miniatrium, not Printful. Printful’s business-to-business refund and claim rules do not replace your statutory consumer rights. Exchanges for another size or design, beyond your cancellation and defect rights, must be agreed with us; they are not automatic.
Optional cancellation form
To: Miniatrium, info@miniatrium.com, Kirvestie 15b, 33710 Tampere, Finland.
I hereby notify you that I withdraw from my purchase of the following goods:
Goods:
Order number, if available:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):